Return Policy

If for any reason you are not satisfied with the order you received, we kindly ask you to contact us. At Soréa, our goal is to ensure that our customers are 100% satisfied with the products purchased from our suppliers. If you are not satisfied, please do not hesitate to contact us so our team can assist you immediately.

How can you return (part of) your order?

If you decide to return products within the 30-day cooling-off period, we will refund the full order amount within five business days after receiving the returned product. Please note that return shipping costs cannot be reimbursed.

Follow the steps below to return your product(s):

  1. Send an email to business.sorea@gmail.com stating that you wish to return your order or part of it.
  2. Wait for a response from our customer service team to confirm whether your return can be accepted.
  3. If your return is accepted, carefully and securely package the product, preferably in its original packaging.
  4. Send the package to the return address provided by our customer service team.
  5. Share the Track & Trace code with our customer service.
  6. Once the package has been received and inspected, we will refund the amount for the returned products via the original payment method.

Unfortunately, the following products cannot be returned:

  • Sealed products with broken seals
  • Products custom-made according to consumer specifications
  • Products of a personal nature
  • Products that cannot be returned due to their nature
  • Due to COVID-19 hygiene measures, products in the categories “Beauty,” “Kids & Baby,” and “Sport” cannot be returned

Return Address

The return address we use belongs to our supplier. Returns must be sent to:

The address will be provided once the return has been accepted.

Cancellation of Placed Orders

Unfortunately, it is not possible to cancel your order. Orders are processed immediately in our system, which means cancellation is no longer possible once placed.

Damaged Products Upon Arrival

We are sorry to hear that your product was damaged during transport. If you received a damaged or incorrect product, please contact us within 30 days after receiving the order. After this period, the return option unfortunately expires.

To resolve the issue as quickly as possible, please send us an email with a photo clearly showing the damaged part of the item. The best photos show the damaged area on a flat surface, including the label and the damage clearly visible.

This information helps us assist you with your order and prevent similar issues in the future.

For damaged products, we offer one replacement package free of charge and unfortunately cannot provide a refund immediately. If the replacement product arrives damaged again, we will refund the full purchase amount.

For questions regarding damaged products upon arrival, please contact us via business.sorea@gmail.com.

Manufacturing Defects or Issues After Use

We are sorry if a manufacturing defect occurs over time. This means a part is broken or no longer meets the manufacturer’s standards.

Please note: wear-and-tear parts are excluded from manufacturing defects or warranty claims. Wear parts include, but are not limited to:

  • Drive belts
  • Batteries
  • Brake pads and brake discs
  • Chains, lights, sprockets, tires, and inner tubes
  • Moving parts in the broadest sense

For questions regarding manufacturing defects or issues after use, please contact us via business.sorea@gmail.com.

Incorrect Products Delivered

We do our utmost to process all orders correctly. However, mistakes can occasionally happen, and you may receive the wrong product by accident.

Of course, we will resolve this issue and send the correct order free of charge.

For questions regarding incorrect deliveries, please contact us via business.sorea@gmail.com.

Delivery During Absence or Pickup at Post Office

If a package is delivered to your door or taken to a post office, the costs are covered by Soréa Amsterdam.

If the package is refused or not collected from the post office, it will automatically be returned to the supplier. In such cases, we reserve the right to deduct 100% of the order value from the refund amount.

Product Damaged?

We are sorry your product was damaged during transport. The first time, we will gladly send a replacement package free of charge, but unfortunately we cannot issue a refund immediately.

If the replacement product also arrives damaged, we will refund the full purchase amount.

Lost Package?

If a package is lost or not delivered due to logistical reasons, we will always send a replacement package first before applying our refund and return policy.

Import Duties

In some cases, customs may inspect your package upon delivery. Unfortunately, we have no control over legislation changes introduced from July 1, 2021.

In some situations, customs may charge a small import duty fee. However, in 99% of cases these charges do not apply.

If customs fees are charged, please contact us.