Working at Soréa

Job Vacancy: Customer Support Specialist at Soréa

Love helping people and creating great customer experiences? Join Soréa.

At Soréa, we believe every customer interaction matters. We are looking for a friendly, organised, and solution-oriented Customer Support Specialist to join our growing team. If you enjoy helping others, solving problems, and communicating with people in a positive and professional way, this role could be perfect for you.

As part of our team, you’ll help create smooth and enjoyable customer experiences by assisting with questions, resolving concerns, and ensuring every customer feels heard and valued.

What You’ll Do

As a Customer Support Specialist, you will play an important role in delivering outstanding service and maintaining strong customer relationships.

Your responsibilities include:

✔ Responding to customer inquiries via email in a professional, friendly, and helpful manner

✔ Assisting customers with questions regarding orders, products, delivery, returns, and general support

✔ Resolving customer concerns quickly and efficiently while maintaining a positive experience

✔ Managing customer requests and keeping records organised and up to date

✔ Working closely with the team to improve customer satisfaction and identify recurring issues

✔ Helping maintain a positive and professional brand experience in every interaction

What We’re Looking For

We’re looking for someone who is communicative, patient, and naturally enjoys helping others.

Requirements:

✔ Strong written communication skills in English (French is a bonus)

✔ Excellent problem-solving skills and a customer-first mindset

✔ Organised, detail-oriented, and able to multitask effectively

✔ Ability to work independently and manage tasks responsibly

✔ A positive attitude and professional communication style

✔ Previous customer service experience is a plus, but not required

Why Work at Soréa?

At Soréa, you’ll become part of a supportive and welcoming environment where your work truly makes a difference.

What we offer:

✔ Competitive salary and attractive benefits

✔ Flexible working hours and remote work opportunities

✔ A positive and supportive working environment

✔ Opportunities to grow and develop professionally

✔ A role where you can make a real impact on customer happiness

Interested?

If this sounds like the perfect opportunity for you, we’d love to hear from you.

Please send your CV to:
business.sorea@gmail.com